Effective Date: 01/01/2025

At Healthy Weight Solutions Pharmacy, your satisfaction is important to us. However, due to the nature of pharmaceutical and health-related products, we have specific policies in place to ensure safety, quality, and compliance.

1. Non-Returnable Items

To maintain the integrity of our products, we do not accept returns or exchanges on the following items:

  • Prescription medications
  • Opened or used health products or supplements
  • Peptides, weight loss injections, or medical devices
  • Products not in their original condition or packaging

This policy protects all customers by ensuring that every product shipped is safe, sealed, and untampered with.

2. Eligible Return Cases (If Applicable)

Returns may be considered under the following limited circumstances:

  • You received the wrong item or incorrect quantity
  • The item was damaged in transit
  • The product was expired upon delivery

In such cases, please contact our support team within 48 hours of delivery with clear photos and a description of the issue. We will evaluate the claim and, if approved, issue a refund or replacement.

3. Refunds (If Approved)

If your return or issue is approved:

  • Refunds will be processed to your original payment method within 5–10 business days.
  • You will receive a confirmation email once the refund has been initiated.
  • Shipping fees are non-refundable unless the error was on our end.

4. Return Instructions

Do not send products back without contacting us first. Unauthorized returns will not be accepted.

To start a return or claim process, please contact:

📧 Email: info@healthyweightsolutionspharmacy.net
📞 Whatsapp: +1 (605) 418-8070
📦 Subject Line: “Return Request – Order #[Your Order Number]”

Include:

  • Your full name
  • Order number
  • Description of the issue
  • Clear photos of the product and packaging (if applicable)

5. Order Cancellations

Orders can only be cancelled before they are processed or shipped. If the order has already been dispatched, cancellation is not possible.

6. Exchanges

We do not offer direct exchanges. If a product is damaged or incorrect, we may offer a replacement depending on stock availability.

7. Disclaimer

Healthy Weight Solutions Pharmacy reserves the right to approve or deny any return or refund request at our sole discretion, in line with health regulations and safety standards.

8. Contact Us

For questions about returns or refunds, contact our support team:

Healthy Weight Solutions Pharmacy
📧 Email: info@healthyweightsolutionspharmacy.net
📞 Phone: +1 (605) 418-8070
🌐 Website: https://healthyweightsolutionspharmacy.net